📜 Terms of Service
Welcome to the official website of WF PEARL & STONE (hereinafter referred to as "this Website"). This Website is operated and managed by WF PEARL & STONE (hereinafter referred to as "the Brand," "we," "us," or "our").
Please read these Terms of Service (hereinafter referred to as "these Terms") carefully before registering as a member or making a purchase. By browsing, accessing, or using any part of this Website, or by placing an order, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree to all of these Terms, please immediately discontinue your use of this Website.
1. Member Accounts & Security
Accuracy of Information: When registering for an account, you agree to provide true, accurate, current, and complete personal information. You are responsible for promptly updating your details should any changes occur. The Brand shall not be held liable for any losses, including failed deliveries, resulting from incorrect or incomplete information provided by you.
Account Confidentiality: You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
2. Product Orders & Formation of Contract
Order Acknowledgement: Upon placing an order and completing payment, you will receive an automated order confirmation email. This email only acknowledges receipt of your order request and does not constitute formal acceptance of your order.
Right to Decline Orders: WF PEARL & STONE reserves the absolute right to refuse, cancel, or limit the quantity of any order for reasons including, but not limited to, product unavailability (out of stock), errors in pricing or product descriptions, system glitches, failure to obtain payment authorization, or any other reason deemed justifiable by us. If your order is canceled, we will contact you and issue a full refund.
3. Pricing & Payment Methods
Price Adjustments: All prices displayed on this Website are listed in Hong Kong Dollars (HKD) unless specified otherwise. We reserve the right to amend prices at any time without prior notice. Orders that have already received payment confirmation will not be affected by subsequent price adjustments.
Payment Security: You may pay for your orders using the designated payment methods provided on this Website (e.g., credit cards, digital wallets). All credit/debit cardholders and electronic payment users are subject to validation checks and authorization by the issuing institution/platform. If payment authorization is denied, we will be unable to process your order.
4. Shipping & Returns Policy
Shipping Terms: For detailed information regarding shipping fees, free delivery thresholds, and estimated delivery times, please refer to our 【📦 Shipping Policy & Conditions】. All listed delivery times are estimates only; we are not liable for delays caused by courier companies, customs clearance, or other force majeure events.
Returns & Exchanges: Due to the intrinsic uniqueness of natural pearls and gemstones, alongside personal hygiene considerations, please review our product details carefully before placing an order. Unless a product exhibits a major, non-human-induced manufacturing defect, all sales are final. We do not accept returns or exchanges based on personal reasons such as "change of mind," "dissatisfaction with appearance," or minor variations in natural textures.
5. Prohibited Conduct
When using this Website, you agree and covenant not to engage in any of the following activities:
Disrupting, interfering with, attempting to hack, or compromising the servers, security infrastructure, or data integrity of this Website.
Using automated programs (such as bots, spiders, or scrapers) to unlawfully collect information or content from this Website.
Impersonating any person or entity, or transferring or selling your membership account to a third party.
Transmitting or distributing computer viruses, malicious code, or any content that infringes upon the rights of others.
6. Service Interruptions & Modifications
Website Maintenance: While we endeavor to maintain uninterrupted access to this Website, we may suspend, restrict, or terminate access to all or part of the Website for system upgrades, repairs, network failures, or other unforeseen events beyond our control, without liability for any compensation.
Amendments to Terms: WF PEARL & STONE reserves the right to modify, update, or revise these Terms of Service at any time. Any changes will take effect immediately upon being posted on this Website. We recommend reviewing this page prior to each purchase to ensure you are aware of the most current terms.
7. Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any dispute arising from or in connection with these Terms, the use of this Website, or the purchase of products shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
(Last Updated: June 2026)